The waiting room was great. It had a plethora of coffee options. Left the car there & my service advisor called several times informing me of everything that needed repair & price. I really wished I could have gotten a ride to work. They have a 5 mile radius. I was 7.4 miles away. Had to call a friend. I spent over $2200.00 you would think I could at least been offered a ride to work. That was a big disappointment. Otherwise, when I picked up the car everything went very smooth.